Refund policy
🔄 Returns & Exchanges Policy
At Baby In, we want your shopping experience to be comfortable and reassuring. If you need to return or exchange a product, we will help you through the process.
⏳ Return period
You may return or exchange a product within 14 days of receiving it.
✅ Conditions
- The product must be in its original condition: unused, unopened and in its original packaging.
- You must provide the invoice or proof of purchase.
- Personal-use products, including baby bottles, soothers and nursing essentials, are excluded from returns to protect children’s hygiene and safety.
🔄 How to request a return
- Contact us via WhatsApp or customer service on 01029177851 within the return period.
- We will arrange a time to collect the product.
- After inspecting the product and confirming its condition, we will issue your refund using an appropriate payment method.
ℹ️ Important information
- For exchanges, the replacement product is sent after the returned item has been received and inspected.
- If the product has a manufacturing defect or we delivered the wrong item, we cover all delivery costs.